Repair service
Equipment repair and service requests
We repair equipment purchased from Mediatrade. We service most Litepanels lights and TVLogic monitors in-house, and other products we represent in cooperation with the manufacturers. Start by submitting a service request.
-
Product support
Our staff help you resolve problems through product support as well as training and consulting services.
-
Equipment repair
We repair most Litepanels lights and TVLogic monitors in-house. Other products we represent are serviced in cooperation with the manufacturers.
-
Warranty
All new equipment supplied by Mediatrade comes with a warranty of at least 12 months.
How the repair process works
How the repair process works: ship the device only once approved
-
Submit a service request
Use the form to tell us the device, the fault and your billing details.
-
Receive approval and instructions
We confirm how and when the device should be delivered.
-
Deliver the device to us
The customer is responsible for delivering the device to Mediatrade. We do not collect devices from Posti or Matkahuolto pick-up points.
-
Repair and return
For warranty repairs, Mediatrade covers the return shipment.
Service request
Fields marked with an asterisk are required.
We reply on weekdays and let you know how to deliver the device.
Frequently asked questions about equipment repair
Can I send my device directly for repair?
Please deliver the device to us only after we have approved it. This keeps the repair process running smoothly and helps you avoid unnecessary costs.
Who is responsible for shipping the device?
The customer ordering the repair is responsible for delivering the device to Mediatrade. We do not collect devices for repair from Posti or Matkahuolto pick-up points. For warranty repairs, Mediatrade covers the return shipment after the repair.
Do you repair equipment purchased elsewhere?
As a rule, we only repair equipment purchased from Mediatrade. Repairing equipment purchased elsewhere incurs shipping and handling costs in addition to the repair work.
How long is the warranty on equipment?
All new equipment supplied by Mediatrade comes with a warranty of at least 12 months.
