Maintenance
Studio technology maintenance and support agreements
A support agreement keeps your production and distribution system up and running and makes sure your investment pays off. Mediatrade holds comprehensive support agreements covering the systems of many customers.
Maintenance service
Maintenance service 24/7/365
Our maintenance team has more than a decade of experience in 24/7/365 maintenance of Finland’s most critical production facilities. The team works with modern tools and always according to the processes agreed with the customer.
Ongoing support services
What can a support agreement include?
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24/7 technical support
Round-the-clock assistance that minimises downtime.
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Preventive maintenance
Regular system inspections that identify issues before they cause disruptions.
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System monitoring
Real-time monitoring of equipment.
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Software and firmware updates
Continuous updates keep systems up to date.
Reference
Supercell & Mediatrade: 7 years of cooperation
Mediatrade has been Supercell’s technology partner for audiovisual productions for seven years.
Frequently asked questions about maintenance
What is the difference between maintenance and repair?
Maintenance means keeping systems and installations operational under a support agreement. Repair means fixing an individual device, starting with a service request.
What are the maintenance service hours?
Our maintenance team has more than a decade of experience in 24/7/365 maintenance of critical production facilities. Service hours and processes are agreed in the support agreement.
Ask us more
Contact us
Discuss a support agreement
Tell us the stage and schedule of your project, and your message will reach the right expert. Our sales team replies on weekdays.
Systems and projects
